ecm - Sitecore Email Campaign Manager and MTA Logs -


i'm using email campaign manager version v2.1 rev 140214 along sitecore v6.6 send email. instance configured send email via sitecore's mta service.

everything works of time, intermittently email not sent though in sitecore logs message flagged processed , finished. 

managedpoolthread #3 16:02:50 info  job started: sending message      (82da24e91d714756ac0173b590bf0b27) managedpoolthread #3 16:02:50 info  emailcampaign: dispatch message ( xxx ): started managedpoolthread #3 16:03:20 info  emailcampaign: 'xxx': 86 recipients added queue. managedpoolthread #3 16:03:40 info  emailcampaign: message 'xxx': recipients processed: 86. generate: min: 00:00:00.0312000; avg: 00:00:00.1382235; max: 00:00:00.3900007; total: 00:00:11.8872213. send: min: 00:00:00.8424014; avg: 00:00:00.9278388; max: 00:00:01.9344034; total: 00:01:19.7941399. process: min: 00:00:00.9048016; avg: 00:00:01.0660623; max: 00:00:02.3244041; total: 00:01:31.6813612. managedpoolthread #3 16:03:40 info  emailcampaign: dispatch message (xxx): finished managedpoolthread #3 16:03:40 info  job ended: sending message (82da24e91d714756ac0173b590bf0b27) (units processed: )

so i'm thinking there's going wrong connecting mta service or within mta service itself.

are there logs can @ tell me happening after email processed?

is feedback limited bounced messages/status notifications?

to more information on messages sent via mta:

click on test connection button on email campaign manager item. once connected, make note of smtp server connecting to.

contact sitecore support , examine logs on smtp server.


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